Who we are
Loubie’s Bookshop & Kitchen is an independent business based in Scunthorpe, North Lincolnshire.
For the purposes of this Privacy Policy, references to “Loubie’s”, “we”, “us” or “our” refer to Loubie’s Bookshop & Kitchen.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.
Comments
If you leave a comment or review on the Loubie’s website, we may collect the information you provide, along with your IP address and browser information. This information may be used to help us identify and prevent spam or misuse of our website.
If comments or reviews are displayed publicly, any information you choose to include in them may also be visible to other visitors.
Media
If you upload images to our website, please avoid including images that contain embedded location data (EXIF GPS), as this information may be accessible to other website visitors.
Cookies
Our website uses cookies to help it function properly and improve your experience.
Cookies may be used to remember your preferences, keep you signed in to your account, remember items in your basket, and support features such as checkout and website security.
Some cookies are essential for the website to work, while others may be used for analytics or other optional features. Where required, you will be given the option to manage your cookie preferences.
You can also control or delete cookies through your browser settings, although disabling certain cookies may affect how some parts of our website work.
Embedded content from other websites
Our website may include content from other websites, such as videos, images, social media posts or other features.
These third-party websites may collect information about you, use cookies or track how you interact with their content. Any information collected by these third parties will be handled in accordance with their own privacy policies.
Who we share your data with
We only share your personal information where necessary to operate our website, process orders and payments, arrange deliveries, provide our services, or meet our legal obligations.
This may include trusted third parties such as payment providers, delivery companies, website and hosting providers, and other service providers that help us run Loubie’s.
How long we retain your data
We keep your personal information only for as long as necessary to provide our services, manage your account or orders, and meet our legal and regulatory obligations.
If you create an account with us, we may store the information provided in your profile. You can view, update or delete certain personal information through your account, where available.
What rights you have over your data
You have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your personal data.
You may also have the right to restrict or object to how we use your information, or request a copy of the data you have provided to us.
We may need to retain certain information where required for legal, administrative, tax or security purposes.
Where your data is sent
Your information may be processed by trusted third-party services that help us operate our website, process payments, fulfil orders, prevent fraud and spam, and provide our services.
Where your data is processed outside the UK, we take appropriate steps to ensure it is protected in accordance with UK data protection law.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or would like to exercise any of your data protection rights, please contact us using the contact details provided on our website.
Your Right to Complain
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Legal and Governing Law
This Privacy Policy is governed by the laws of England and Wales. We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Any disputes relating to this Privacy Policy will be subject to the jurisdiction of the courts of England and Wales.